FAQs

1. Why didn't I get an email about my order being shipped?

2. Can I change or modify my order?

3. How do I cancel my order?

4. How do I update my billing address?

5. What does pre-order mean?

6. How can I get free shipping for my order?

7. My order didn't go through. What should I do now?

1. How do I track my order?

2. How long does shipping take?

3. If my order is delayed, what should I do?

4. Can I have my order redirected to a different address?(shipped)

5. What should I do if I never received my order?

Question

1. What items can't be returned?

2. How do I submit a return or exchange request?

3. Can I return an item purchased with a coupon?

4. I've received a damaged or defective item. What should I do?

5. I received the wrong item. What should I do?

6. What should I do if my package is missing an item?

7. I got the wrong size! Can I exchange for a smaller/bigger size?

8. When can I expect my refund?

9.. What happens if a refund goes to a closed/cancelled account?

1. Should I create an account before making purchase?

2. I forgot my password, how do I reset it?

Get in touch

Have questions about your order, or a general enquiry?