Refund Policy
Welcome to Freetonight, where we're committed to your satisfaction. We want you to love what you buy, and if you don't, we've got you covered with our hassle-free return policy.
Full-Price Orders:
We understand that sometimes things don't work out as planned. That's why we offer a 30-calendar day return window from the date of delivery for full-price orders.
Eligibility Criteria:
Your item must be unused and in the same condition that you received it.The item must be in the original packaging.A receipt or proof of purchase is required.
Refund Process
We make the refund process simple:
- Return the item to us.
- Once received, we'll inspect it.
- If approved, we'll notify you and process the refund.
- The refund will be issued to your original payment method.
Shipping Costs
You are responsible for the cost of returning the item to us. Unfortunately, we cannot refund the original shipping charges. If a refund is approved, the return shipping cost will be deducted from your refund amount.
Please Note: Freetonight is not liable for lost return packages. We strongly recommend using a traceable shipping service to ensure your package reaches us safely.
Non-Returnable Items
For hygiene and safety reasons, certain items are not eligible for returns:
- Underwear
- Knitwear
- Hosiery
- Worn or damaged items
Exchanges
If you'd like to exchange an item for the same product, please reach out to us at hello@freetonight.net.
Contact Us
Have questions about returns? Our customer service team is here to help. Send us an email at hello@freetonight.net.
Thank you for choosing Freetonight. We appreciate your understanding and cooperation.